Returns and Exchanges
We hope that you love your purchase! However, we understand that not every purchase will fit and returns are sometimes needed.
Love the item, just need to exchange for a different size?
Please email us at firstname.lastname@example.org with the different size needed and we will work with you to exchange. We do have a very limited amount of each style, and inventory moves very quickly. If this option is chosen please email us as soon as possible to avoid the risk of the item selling out.
Need to just return an item from your order?
No problem. Please make sure your return meets the following guidelines:
- All return items must be received within 15 days of the original shipment date.
- All items received as a return must be unworn, unwashed, unaltered, makeup and deodorant-free, animal-hair free, and in smoke-free condition. Returned items that appear to be worn, washed, altered, makeup and/or deodorant stained, covered in animal/pet hair, or smell of smoke will be refused. All tags must be intact.
- Shoes must be returned inside their original shoe box and be unworn, unaltered, animal-hair free, and in smoke-free condition.
- All returns are processed for store credit only via the form of electronic Gift Card, which will be emailed to you when the return is processed. Shipping charges are non-refundable
To return an item by mail, please circle the items you are returning on your Packing Slip, and include the Packing Slip inside the package. Please fold clothing neatly and place in the original packaging as it was received. You may mail your return item to:
Shoppes on Main - RETURNS
PO Box 656
We recommend insuring your package when sending it back. We are not responsible for items that are lost while in-transit to us. Shipping charges for mailing back returns are the responsibility of the customer, we do not reimburse for shipping on returned items.
Once we receive your returned merchandise, it will be processed within 5-7 business days, and you will be issued an electronic gift card for store credit, for the price of the item and any applicable taxes. You will receive this electronic gift card via e-mail to the address that is on file with your order. Shipping charges are non-refundable.
If you believe your item is received damaged or defective, please email us immediately at email@example.com with your concerns AND photos. All damage claims must be made within 48 hours of receipt of merchandise – NO EXCEPTIONS.
Our goal is 100% customer satisfaction. If you have any concerns or questions regarding your return or exchange, please email us at firstname.lastname@example.org
We want you to have a great experience!